Support

Email support@sclearn.app and we will get back to you. Most questions are answered below.

Subscriptions

How do I cancel?

On your iPhone: Settings → your name → Subscriptions → Sclearn → Cancel Subscription. Subscriptions are billed by Apple, so cancelling has to happen there — we cannot cancel one for you.

You keep Pro until the end of the period you have already paid for.

I want a refund

Refunds are handled by Apple at reportaproblem.apple.com. We do not process payments and cannot issue refunds directly.

I paid but the app still says Free

Open the paywall and tap Restore purchases. If that does not work, check you are signed into the same Apple ID that made the purchase, then email us with the date of purchase.

Using the app

What can I upload?

PDFs, PowerPoint and Word documents, plain text, and photos of handwritten or printed notes. Files can be up to 20 MB.

My file did not work

The most common cause is a document with no selectable text — a PDF made by scanning pages, for example. Try photographing the pages instead, which lets the app read them as images.

A card is wrong

Cards are generated by an AI model and it does sometimes get things wrong. Check anything important against your original material. You can delete a deck and regenerate it from the same source for a different set of cards.

Why did my streak reset?

Streaks count consecutive days with at least one study session, in your device's time zone. Missing a full day resets it.

Your account

Deleting your account

Profile → Delete account. This permanently removes your account, uploaded files, decks, cards, streak and review history. It cannot be undone.

It does not cancel an active subscription — cancel that separately in Settings, or you will keep being charged.

Getting a copy of your data

Email support@sclearn.app from the address on your account and we will send an export within 30 days.